Interesting read from the Postshift blog:
Once people are connected and can find each other, create groups to collaborate or share knowledge and begin to run basic use cases within the platform, then it is likely that new practices and ways of working will emerge. But to really begin to transform the business, you need to surround or support key processes and workflows with the social platform, which often requires integration with systems of record or possibly the piping of data into the social platform, where people can access it and discuss any issues arising from it.
But perhaps the most useful feature of ESNs as the basis for a business operating system is the way they enable the whole workforce to become involved in continuous improvement of the business and its structures and processes – seen by McKinsey as the key to successful change.
-> read on